Gruber_RESER_Co-creating the Service Recovery Experience – A New Lens on Service Recovery.pdf (25.49 kB)

Co-creating the service recovery experience – A new lens on service recovery [Abstract]

Download (25.49 kB)
conference contribution
posted on 08.08.2016, 09:48 by Jasenko Arsenovic, Bo Edvardsson, Thorsten Gruber, Maria Akesson, Bard Tronvoll
Co-creating the service recovery experience – A new lens on service recovery [Abstract]

History

School

  • Business and Economics

Department

  • Business

Published in

26th Annual RESER Conference

Citation

ARSENOVIC, J. ...et al., 2016. Co-creating the service recovery experience – A new lens on service recovery. Presented at the 26th Annual RESER Conference, Naples, Italy, 8-10th Oct.

Publisher

© The Authors. Published by the European Association for REsearch on SERvices

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/ by/4.0/

Acceptance date

10/06/2016

Publication date

2016

Notes

This is an abstract of a conference paper.

Language

en

Location

Naples, Italy

Licence

Exports

Logo branding

Keywords

Licence

Exports