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Connecting those that care: Designing for transitioning, talking, belonging and escaping

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conference contribution
posted on 13.03.2018 by Kiel Long, Lyndsey Bakewell, Roisin C. McNaney, Konstantina Vasileiou, Mark Atkinson, Manuela Barreto, Julie Barnett, Michael Wilson, Shaun Lawson, John Vines
Care provision in many nations increasingly relies on the work of informal, or non-professional, carers. Often these carers experience substantial disruptions and reductions to their own sociality, weakened social support networks and, ultimately, a heightened risk of social isolation. We describe a qualitative study, comprised of interviews, design workshops and probes, that investigated the social and community support practices of carers. Our findings highlight issues related to becoming and recognising being a carer, and feelings of being ignored by, and isolated from, others. We also note the benefits that sharing between carers can bring, and routes to coping and relaxing from the burdens of care. We conclude with design considerations for facilitating new forms of digitally mediated support that connect those that care, emphasising design qualities related to transitioning, talking, belonging and escaping.

Funding

This work was supported by RCUK grant ES/M003558/1, funded through the Empathy and Trust in Online Communicating (EMoTICON) funding call administered by the Economic and Social Research Council in conjunction with the RCUK Connected Communities, Digital Economy and Partnership for Conflict, Crime and Security themes, and supported by the Defence Science and Technology Laboratory (Dstl) and the Centre for the Protection of National Infrastructure (CPNI).

History

School

  • The Arts, English and Drama

Department

  • English and Drama

Published in

CHI 2017 Conference on Human Factors in Computing Systems - Proceedings

Volume

2017

Pages

1339 - 1351

Citation

LONG, K. ... et al, 2017. Connecting those that care: Designing for transitioning, talking, belonging and escaping. IN: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI 2017), Denver, CO, USA, 6-11 May 2017, pp.1339-1351.

Publisher

Association for Computing Machinery (ACM) © The Authors

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/ by/4.0/

Publication date

2017

Notes

This is an Open Access Article. It is published by ACM under the Creative Commons Attribution 4.0 International Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

ISBN

9781450346559

Language

en

Location

Denver, CO, USA

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