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Digitally supporting the co-creation of future advanced services for 'Heat as a Service'

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conference contribution
posted on 03.08.2020 by Sara Mountney, Tracy Ross, Andrew May, Sheng-Fen Qin, Xiaojing Nui, Melanie King, Kawaljeet Kapoor, Vicky Story, Jamie Burton
Purpose: This paper is a preliminary exploration of how a digital prototype might be developed to support co-creation in developing future advanced services for ‘Heat as a Service’ (HaaS). Design/Methodology/Approach: A user-centred design approach was undertaken with two customer segments to establish potential requirements for HaaS. A systems thinking approach was then used for the preliminary development of a digital tool to support new advanced services. Findings: Further definitions of HaaS from the perspective of two different customer segments are presented, with emerging proposals on (i) how they can be managed in a system setting and (ii) suitable supporting digital tools. Originality/Value: A user-centred approach to new advanced services development is presented to take into consideration current and future engineering and digital capabilities, moving beyond a conventional product-centric service development approach.

Funding

Digitally Enhanced Advanced Services Network+

Engineering and Physical Sciences Research Council

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History

School

  • Mechanical, Electrical and Manufacturing Engineering
  • Design

Pages

-- - -- (--)

Source

The Spring Servitization Conference 2020

Version

AM (Accepted Manuscript)

Publisher statement

Permission granted by publisher

Acceptance date

01/07/2020

Publication date

2020-09-14

Language

en

Location

Birmingham, UK [Virtual conference]

Event dates

14th September 2020 - 16th September 2020

Depositor

Dr Melanie King Deposit date: 1 August 2020

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