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Holistic outcome-based visualisations for defining the purpose of healthcare system

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conference contribution
posted on 14.05.2019 by Cecilia Landa-Avila, Gyuchan Thomas Jun, Rebecca Cain, M. Carolina Escobar-Tello
Various stakeholders in the complex healthcare systems often prioritise and pursue different purposes, values and outcomes. Understanding/sharing/negotiating the trade-offs between them is a critical action in the development and design of complex healthcare systems. Some approaches like work domain analysis or soft systems methodology attempted to map the complex interactions, but it remains unclear how those maps and visualisations are in line with how people conceptualise in practice. This study aims to explore how designers visualise complex system interactions using healthcare outcomes to define the purpose. A workshop was conducted with 23 designers to generate outcome-based visualisations. The results indicate that designers conceptualise the purpose of the healthcare systems in different ways. Complexity was expressed through organic circles and messy arrows. However, support elements are needed to conduct open visualisations. These results may play a role in developing a visualisation-based method to address the complexity of purpose definition in healthcare.

History

School

  • Design

Published in

Relating Systems Thinking and Design (RSD7)

Citation

LANDA-AVILA, C. ... et al, 2019. Holistic outcome-based visualisations for defining the purpose of healthcare system. IN: Barbero, S. (ed.). Proceedings of Relating Systems Thinking and Design (RSD7) 2018 Symposium, Turin, Italy, 24-26 October 2018, pp.300-314.

Publisher

Systemic Design Association (SDA)

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

15/02/2019

Publication date

2019

Notes

This is a conference paper.

ISSN

2371-8404

Language

en

Location

Turin, Italy

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