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Information brokering in globally distributed work: a workarounds perspective

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conference contribution
posted on 20.01.2020, 14:33 by Jade Brooks, Ilan Oshri, M.N. Ravishankar
Past studies have so far taken an interest in the two important roles intermediaries play to effectively broker information. One, where intermediaries connect information between multiple users. Two, where they protect information being transmitted. Common to these two streams is the assumption that efficient brokering takes place when information is visible. However, in practice, information exchanges bypass the intermediary for various reasons. Despite this, existing research has paid little attention how intermediaries broker effectively when information is not visible. Drawing on a qualitative case study in a globally distributed finance function we explore how intermediaries broker in a complex, distributed setting that creates conditions to distort and hide information. We contribute to brokering literature by offering a new third role: regulating information. Our research also provides insights for intermediary management by illuminating the normative complexity of information workarounds which aid problem-solving but leads to information hiding.
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School

  • Business and Economics

Department

  • Business

Published in

ICIS 2018 Proceedings

Source

International Conference on Information Systems 2018 (ICIS 2018)

Publisher

Association for Information Systems

Version

VoR (Version of Record)

Rights holder

© The authors

Publication date

2018-12-31

Copyright date

2018

ISBN

9780996683173

Language

en

Location

San Francisco, USA

Event dates

13th December 2018 - 16th December 2018

Depositor

Miss Jade Brooks. Deposit date: 16 January 2020

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