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Relational messages in product design

conference contribution
posted on 15.02.2012 by Kathy Lo
This paper introduces the concept of relational messages to examine the social and psychological aspects of product design. The concept mainly draws on communication theories and insights arising from empirical research regarding users’ emotional responses to service tangibles. It offers an alternative set of lens for product designers to examine their creative practice, and serves as a useful framework for researchers to analyze the psychological impact of design work. Examples of relational messages in service tangibles, products for shared use and gift products are discussed. The paper rounds up by highlighting implications for design and future research possibilities.

History

School

  • The Arts, English and Drama

Department

  • Arts

Citation

LO, K.P.Y., 2011. Relational messages in product design. IN: Proceedings of the DESIRE'11 Conference on Creativity and Innovation in Design, 19-21 October 2011, Eindhoven, Netherlands, pp. 329-332

Publisher

© ACM

Version

VoR (Version of Record)

Publication date

2011

Notes

This conference paper was presented at DESIRE'11 Conference on Creativity and Innovation in Design, 19-21 October 2011, held at Eindhoven University of Technology, Netherlands.

ISBN

9781450307543

Language

en

Exports