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Tapping customers: a spatially-explicit, open-source platform for crowdsourcing water service data in Ghana

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conference contribution
posted on 12.02.2018 by Justin Stoler, Clay Ewing, R. Appiah Otoo, L. Tran, N.T. Barimah Adu, M. Nyoagbe, D.N. Okai Nunoo
Municipal water rationing has become increasingly common in developing urban centres, leading to substantial variation in service levels among residential customers. This paper introduces an open-source tool called Improving Quality of Urban Water Service by Engaging SMS Technology (IQUEST), a geographic decision support system that harnesses crowdsourced water data to enable Ghana Water Company Limited (GWCL) to monitor residential water service quality in Accra, Ghana. This paper presents the conceptual model, general architecture, and user interface, and highlights the potential for other municipal water managers to implement a decision support tool in a resource-constrained setting.
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School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

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WEDC Conference

Citation

STOLER, J. ... et al, 2015. Tapping customers: a spatially-explicit, open-source platform for crowdsourcing water service data in Ghana. IN: Shaw, R.J. (ed). Water, sanitation and hygiene services beyond 2015 - Improving access and sustainability: Proceedings of the 38th WEDC International Conference, Loughborough, UK, 27-31 July 2015, 6pp.

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© WEDC, Loughborough University

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VoR (Version of Record)

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This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

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2015

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This is a conference paper.

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WEDC_ID:22246

Language

en

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