Benefit orientated BPM 20 March 2015.pdf (400.21 kB)
0/0

Towards benefit orientated business process modelling: a canonical action research study

Download (400.21 kB)
conference contribution
posted on 21.04.2015 by Andrew Aitken, Crispin Coombs, Neil Doherty
Organizations are increasingly employing business process modelling techniques in an attempt to visualise their processes and highlight the improvements that need to be made. However, despite the plethora of modelling techniques available, the main focus has typically been the graphical depiction of a process. As of yet little consideration has been given into how a process can be presented in such a way as to allow the key stakeholders to realise its true value. The aim of this paper is to establish if benefits realisation can help develop a value focused process modelling technique. Stakeholder and Sense making theory will be employed to develop practical guidelines around how the modelling should be conducted and presented. The research presents a new modelling prototype that addresses the gap in the literature concerning benefits orientated process modelling.

History

School

  • Business and Economics

Department

  • Business

Published in

20th UK Academy for Information Systems Annual Conference

Citation

AITKEN, A., COOMBS, C. and DOHERTY, N., 2015. Towards benefit orientated business process modelling: a canonical action research study. IN: Wastell, D., Wainwright, D. and Brooks, L. (eds). Information Systems Impact: Making Research Matter. Proceedings of UKAIS 2015, 16th-18th March 2015, Oxford, paper 2.

Publisher

UKAIS

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2015

Notes

This is a conference paper access, the definitive version is available at: http://www.ukais2015.org/index.php/proceedings

ISBN

9780956027283

Publisher version

Language

en

Location

Oxford

Exports