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Understanding the challenges to the safe delivery of care in the Mexican healthcare system

conference contribution
posted on 09.07.2019 by Carlos D. de-Leon Zuloaga, Carlos Aceves-Gonzalez, Elvira P. Vallejos, Rosa Rosales-Cinco, Alexandra Lang, Sue Hignett
Safety and quality challenges have been identified by national and global organizations highlighting the need for health sector improvements in Mexico. The current research investigates healthcare workers’ perspectives of factors affecting their job performance and wellbeing, ability to provide effective care and overall patient safety culture within a public hospital in Guadalajara. A total of 30 hospital staff took part in a card sorting task to elicit the perceived impact of eight pre-identified organizational factors. Results showed that healthcare workers identified the top contributory factors as ‘Finance/budget’ and ‘Resources’. ‘Staff numbers and competency’ was chosen for having more significant impact in delivering safe and effective healthcare, while ‘Communication’ was perceived to have more impact on the way their do their job. The findings from this study helped to identify areas for future applied research projects and provisional direction to the Hospital Quality Managers for targeted improvements projects.

Funding

UK Research and Innovation Global Challenge Research Fund, University of Nottingham award and NIHR Nottingham Biomedical Research Centre.

History

School

  • Design

Published in

AHFE 2019 Advances in Intelligent Systems and Computing

Volume

957

Pages

175 - 187

Citation

DE-LEON ZULOAGA, C.D. ... et al, 2019. Understanding the challenges to the safe delivery of care in the Mexican healthcare system. IN: Lightner N. and Kalra J. (eds). Advances in Human Factors and Ergonomics in Healthcare and Medical Devices, Proceedings of the AHFE 2019 International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, July 24-28, 2019, Washington D.C., USA, pp.175-187.

Publisher

© Springer

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

01/04/2019

Publication date

2019

Notes

This paper is closed access.

ISBN

9783030204501;9783030204518

eISSN

2194-5357

Book series

Advances in Intelligent Systems and Computing;957

Language

en

Location

Washington

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