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User experience of Brazilian public healthcare system: A case study on the accessibility of the information provided

conference contribution
posted on 10.02.2020 by Emilene Zitkus-De-Andrade, Claudia Libanio

This paper describes a preliminary study into user experience of Brazilian Public Healthcare System - Sistema Unico de Saúde (SUS). It focuses on the accessibility of the information at three stages: information delivered by the doctor to the patient; the information available for the patient outside the clinic; and the type and amount of information the patient has to handle with meanwhile being diagnosed. This was based on a two-month ethnographic study of a patient diagnosed with liver cancer. The study takes into account the patient’s condition, his age, and his partner’s age, aiming to highlight challenges and gaps in the process, especially those extra demanding for elderly people. The results indicate that mapping the user experience and the key stages throughout the process are useful to outline and understand accessibility issues. The findings highlight opportunities in the process to design better interactions and ways to deliver information, considering elderly users needs.

History

School

  • Business and Economics

Department

  • Economics

Published in

Design Journal

Volume

22

Issue

Sup 1

Pages

707 - 721

Source

12th International Conference of the European-Academy-of-Design (EAD) - Running with Scissors

Publisher

Taylor & Francis

Version

AM (Accepted Manuscript)

Rights holder

© the Authors

Publisher statement

This is an Accepted Manuscript of an article published by Taylor & Francis in Design Journal on 31 May 2019, available online: https://doi.org/10.1080/14606925.2019.1595449

Publication date

2019-05-31

Copyright date

2019

ISSN

1460-6925

eISSN

1756-3062

Language

en

Location

Univ Dundee, Dundee, SCOTLAND

Event dates

10th April 2019 - 12th April 2019

Depositor

Dr Emilene Zitkus De Andrade. Deposit date: 9 February 2020

Exports