AEC 2003 conference - Soetanto et al.pdf (80.77 kB)
A framework for investigating human factors issues associated with the implementation of new ICT systems in construction organisations
conference contribution
posted on 2014-12-22, 14:25 authored by Robby SoetantoRobby Soetanto, Andrew Dainty, Andrew Price, Jacqui GlassThe failure of Information and Communication Technology (ICT) applications has
been well documented in many industries and organisations. Many studies have
attributed these failures to non-technical issues, i.e. those linked to human factors. A
thorough review of the literature in ICT systems implementation and human factors
domains suggests that a complete assessment of a new ICT systems implementation
should address both organisation and end-user factors which demand different
assessment approaches, but which are closely interrelated. This paper discusses the
importance of taking account of socio-technical and user-centred issues in
construction organisations, and presents a framework for enabling construction
organisations to embed new ICT systems more effectively in the future. This
framework combines aspects of action research methodology, the Technology
Acceptance Model (TAM) and other usability evaluation studies, which allow
integrated assessment of organisation and end-user factors. Due to their
complementariness and synergy, the benefits gained from this integrated framework
should be more than the sum of individual aspects. This integrated framework should
help to reduce resistance to change within construction organisations, enhance user
acceptance of new ICT systems and enhance organisation competitiveness.
History
School
- Architecture, Building and Civil Engineering
Published in
2nd International Conference on Innovative Developments in Architecture, Engineering and Construction INNOVATIVE DEVELOPMENTS IN ARCHITECTURE, ENGINEERING AND CONTRUCTIONPages
121 - 130 (10)Citation
SOETANTO, R. ... et al, 2003. A framework for investigating human factors issues associated with the implementation of new ICT systems in construction organisations. IN: Anumba, C.J. (ed.). Innovative Developments in Architecture, Engineering and Construction : Proceedings of the 2nd International Conference on Innovation in Architecture, Engineering and Construction. Loughborough, UK, June 25-27, 2003. Rotterdam : Millpress Science Publishers, pp.121-130.Publisher
© Millpress (IOS Press)Version
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2003Notes
This is a conference paper.ISBN
9059660080;9789059660083Publisher version
Language
- en