A hybrid multi-criteria decision model for performance evaluation of sustainable supply chain

The implementation of Sustainable Supply Chain Management (SSCM) is at the forefront of organizational activities. However, with a lack of unanimity regarding the implementation of Key Performance Indicators (KPIs), and the ambiguity surrounding decision making in this turbulent and chaotic environment, it is a tasking process. This paper brings together the KPIs identified from literature and practice via Systematic Literature Network Analysis (SLNA) and Text Mining. Subsequently, this paper evaluates and weights these KPIs through expert opinions via an online survey grounded on a 4-level hierarchical Multi Criteria Decision Making (MCDM) model hinged on FAHP, FTOPSIS and TISM.