An empirical examination of business-to-business service quality in credence based e-services: It's impact on loyalty [Abstract]
conference contribution
posted on 2018-06-08, 14:54 authored by Fiona Ellis-ChadwickFiona Ellis-Chadwick, Roisin Vize, Joseph Coughlan, Aileen KennedyAn empirical examination of business-to-business service quality in credence based e-services: It's impact on loyalty [Abstract]
History
School
- Business and Economics
Department
- Business
Published in
26th Annual Frontiers in Service ConferenceCitation
ELLIS-CHADWICK, F. ...et al., 2017. An empirical examination of business-to-business service quality in credence based e-services: It's impact on loyalty. Presented at the 26th Annual Frontiers in Service Conference, Fordham University’s Gabelli School of Business, Lincoln Center Manhattan USA, June 22-25.Version
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2017-02-08Publication date
2017Notes
This is an abstract of a conference paper.Publisher version
Language
- en
