An exploratory study into the role of multisided platforms in developing the marketing capabilities of SMEs
SMEs are the backbone of most economies. However, their limited resources and capabilities represent significant challenges to survive in the hypercompetitive digital environment for market activities. In particular, the lack of marketing capabilities amongst SMEs undermines their competitiveness and threatens their viability. Increasingly, SMEs attempt to acquire these capabilities by adopting multisided platforms. Yet, our understanding of the platforms’ role in helping or hindering the development of marketing capabilities amongst SMEs remains limited. This paper develops a theoretical framework to further our understanding of this phenomenon based on a qualitative field study of 19 SMEs. Our findings highlight five key marketing capabilities that SMEs develop by leveraging on a third-party platform. However, our study also indicates that various aspects of the platform use were hindering the development of marketing capabilities. We provide an integrative framework of this dual effect of multi-sided platforms on the capabilities of SMEs.
- Loughborough Business School
Published inPACIS 2020 Proceedings
Source24th Pacific Asia Conference on Information Systems (PACIS 2020)
PublisherAssociation for Information Systems (AIS)
- VoR (Version of Record)
Rights holder© The Authors