An innovative framework for embedding knowledge management in an organisation: a manager's perspective

This paper recommends moving beyond the form of knowledge management which relies on individuals taking responsibility to learn and improve practice, to implementing a more comprehensive approach where knowledge is at the core of business, so that the sector more effectively, efficiently and sustainably meets the needs of target populations. It provides a valuable framework for managers and leaders to consistently support local action in order to improve and sustain water, sanitation and hygiene (WASH) services. Alternatively, the framework can be used by local actors to strengthen their organisations. The paper is based on experience, case studies and a literature review. The author is a WASH and Integrated Management System specialist, who has developed, implemented and reviewed successful ‘bottom-up’ management systems that focus on empowering local teams in corporate, development, and humanitarian settings.