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Analysis of trends in the performance of urban water utilities: a case study of Embu Water and Sanitation Company

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conference contribution
posted on 2018-02-12, 15:10 authored by James K. Wakiru, Sam Kayaga
Poor performance and lack of sustainability of water utilities in developing countries begs for a reform of institutional and policy environment in which they operate. Kenyan Water Act 2002 was passed, in part, to address reforms to the institutional framework and improving finance mechanisms. This case study assessed the institutional capacity of Embu Water and Sanitation Company (EWASCO) and the trends in performance since the water sector reforms. Interview guides, review of documents related to EWASCO, observations and literature review were used to collect information on several performance categories. EWASCO has been accorded substantial but regulated level of managerial and policy autonomy. A strategic management concept has been used to derive a solution-oriented planning framework for its operations. Performance efficiency has been achieved through commercial, managerial and technical best practises leading to improved financial sustainability enabling EWASCO to increase service coverage. EWASCO has some useful lessons for other utilities.



  • Architecture, Building and Civil Engineering

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  • Water, Engineering and Development Centre (WEDC)

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WEDC Conference


WAKIRU, J.K. and KAYAGA, S., 2013. Analysis of trends in the performance of urban water utilities: a case study of Embu Water and Sanitation Company. IN: Shaw, R.J. (ed). Delivering water, sanitation and hygiene services in an uncertain environment: Proceedings of the 36th WEDC International Conference, Nakuru, Kenya, 1-5 July 2013, 6pp.


© WEDC, Loughborough University


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This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

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