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Analysis of trends in the performance of urban water utilities: a case study of Embu Water and Sanitation Company

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conference contribution
posted on 12.02.2018, 15:10 by James K. Wakiru, Sam Kayaga
Poor performance and lack of sustainability of water utilities in developing countries begs for a reform of institutional and policy environment in which they operate. Kenyan Water Act 2002 was passed, in part, to address reforms to the institutional framework and improving finance mechanisms. This case study assessed the institutional capacity of Embu Water and Sanitation Company (EWASCO) and the trends in performance since the water sector reforms. Interview guides, review of documents related to EWASCO, observations and literature review were used to collect information on several performance categories. EWASCO has been accorded substantial but regulated level of managerial and policy autonomy. A strategic management concept has been used to derive a solution-oriented planning framework for its operations. Performance efficiency has been achieved through commercial, managerial and technical best practises leading to improved financial sustainability enabling EWASCO to increase service coverage. EWASCO has some useful lessons for other utilities.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Published in

WEDC Conference

Citation

WAKIRU, J.K. and KAYAGA, S., 2013. Analysis of trends in the performance of urban water utilities: a case study of Embu Water and Sanitation Company. IN: Shaw, R.J. (ed). Delivering water, sanitation and hygiene services in an uncertain environment: Proceedings of the 36th WEDC International Conference, Nakuru, Kenya, 1-5 July 2013, 6pp.

Publisher

© WEDC, Loughborough University

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2013

Notes

This is a conference paper.

Other identifier

WEDC_ID:20838

Language

en

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