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Download fileChange: the road to institutional reform
conference contribution
posted on 2018-02-12, 15:10 authored by Annette Bos, Akke SchuurmansMany public agencies in urban areas of developing
countries are undertaking reforms in the Water and Sanitation
Sector (WSS) to address the poor performance in
service delivery. Not all reforms follow the same pattern,
but they all aim at a more effective and sustainable service.
For institutional reform to take effect a successful path of
change needs to be charted out and followed. The change
inherent to the process of reform is a complex, timeconsuming
and multi-facetted subject to deal with. It is
therefore not surprising that the subject of change management
takes center stage and numerous theories and models
to provide insight in this process have been developed.
History
School
- Architecture, Building and Civil Engineering
Research Unit
- Water, Engineering and Development Centre (WEDC)