Bos.pdf (60.37 kB)
Change: the road to institutional reform
conference contributionposted on 2018-02-12, 15:10 authored by Annette Bos, Akke Schuurmans
Many public agencies in urban areas of developing countries are undertaking reforms in the Water and Sanitation Sector (WSS) to address the poor performance in service delivery. Not all reforms follow the same pattern, but they all aim at a more effective and sustainable service. For institutional reform to take effect a successful path of change needs to be charted out and followed. The change inherent to the process of reform is a complex, timeconsuming and multi-facetted subject to deal with. It is therefore not surprising that the subject of change management takes center stage and numerous theories and models to provide insight in this process have been developed.
- Architecture, Building and Civil Engineering
- Water, Engineering and Development Centre (WEDC)
Published inWEDC Conference
CitationBOS, A. and SCHUURMANS, A., 2002. Change: the road to institutional reform. IN: Reed, B. (ed). Sustainable environmental sanitation and water services: Proceedings of the 28th WEDC International Conference, Kolkata (Calcutta), India, 18-22 November 2002, 3p.p.
Publisher© WEDC, Loughborough University
- VoR (Version of Record)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis is a conference paper.