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Changing the support model for students’ hardware

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conference contribution
posted on 06.07.2010, 09:13 by Carys Thomas, Rob Kirkwood, T. Bruce Norris
In September 2009 Loughborough University launched a PC Clinic service supporting students' own computer hardware. Employing University students for a small number of hours each week to fit around their study commitments, and working in partnership with a local company co-located within the department, the PC Clinic provides initial diagnosis, and either a fix or referral to the hardware support partner which provides a chargeable repair service. The paper will describe the background to the service introduction, practicalities of setting up the PC Clinic, and lessons learnt.

History

School

  • University Academic and Administrative Support

Department

  • IT Services

Citation

THOMAS, C., KIRKWOOD, R. and NORRIS, T.B., 2010. Changing the support model for students’ hardware. EUNIS International Congress, 23-25 June 2010, Warsaw, Poland.

Version

NA (Not Applicable or Unknown)

Publication date

2010

Notes

This is a conference paper, presented at EUNIS 2010: http://www.eunis.pl/

Language

en

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