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Citizens' action: how bridging the accountability gap leads to improved services
conference contribution
posted on 2018-02-12, 15:07 authored by Biraj Swain, James Wicken, Peter RyanThe goal of universal water and sanitation coverage remains a distant hope. Despite all the efforts of those in the water
and sanitation sectors something is missing. This ‘something’ is accountability to the people. Poor people are asking not
only where are the services but who is responsible when they are not provided? This is the essence of Citizens’ Action:
citizens are supported to engage in dialogue with service providers and governments; holding them to account for the
provision – or lack of it – of services. WaterAid and partners have instigated a series of Citizens’ Actions. A typical action
includes community mobilization, generating a picture of service levels, raising awareness of entitlements, preparing for
engagement with providers and a dialogue. This paper provides some examples of ongoing Actions and makes a call for
other organizations to join this work to turn it into a people’s movement demanding accountability.
History
School
- Architecture, Building and Civil Engineering
Research Unit
- Water, Engineering and Development Centre (WEDC)
Published in
WEDC ConferenceCitation
SWAIN, B. ... et al, 2006. Citizens' action: how bridging the accountability gap leads to improved services. IN: Fisher, J. (ed). Sustainable development of water resources, water supply and environmental sanitation: Proceedings of the 32nd WEDC International Conference, Colombo, Sri Lanka, 13-17 November 2006, pp. 173-176.Publisher
© WEDC, Loughborough UniversityVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2006Notes
This is a conference paper.Other identifier
WEDC_ID:10199Language
- en
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