Co-creating the service recovery experience – A new lens on service recovery [Abstract]
conference contribution
posted on 2016-08-08, 09:48 authored by Jasenko Arsenovic, Bo Edvardsson, Thorsten GruberThorsten Gruber, Maria Akesson, Bard TronvollCo-creating the service recovery experience – A new lens on service recovery [Abstract]
History
School
- Business and Economics
Department
- Business
Published in
26th Annual RESER ConferenceCitation
ARSENOVIC, J. ...et al., 2016. Co-creating the service recovery experience – A new lens on service recovery. Presented at the 26th Annual RESER Conference, Naples, Italy, 8-10th Oct.Publisher
© The Authors. Published by the European Association for REsearch on SERvicesVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/ by/4.0/Acceptance date
2016-06-10Publication date
2016Notes
This is an abstract of a conference paper.Publisher version
Language
- en
