Co-creating the service recovery experience – A new lens on service recovery [Abstract]
Published in26th Annual RESER Conference
CitationARSENOVIC, J. ...et al., 2016. Co-creating the service recovery experience – A new lens on service recovery. Presented at the 26th Annual RESER Conference, Naples, Italy, 8-10th Oct.
Publisher© The Authors. Published by the European Association for REsearch on SERvices
VersionAM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/ by/4.0/
NotesThis is an abstract of a conference paper.