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Community confidence in WASH and development service delivery: a case from Kianjai, Kenya

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conference contribution
posted on 2018-10-31, 16:38 authored by Roses Enang, IJ Ikpeh, Bob Reed, Ian K. Smout
Gaining the trust and confidence of the community is an important part of service delivery. This paper draws lessons on gaining community confidence by assessing the ‘(retrospective) disjointed incrementalism’ approach seen in the operations of a humanitarian and development organisation - Friends of Kianjai Kenya (FKK). FKK found that community distrust arises through an unexpected group response to an organisation’s actions. FKK assisted in the development of social capital in the community and that enabled effective communal action during community engagement and built the community’s confidence towards FKK. Building community confidence through disjointed incrementalism meant taking short steps towards achieving a long-term goal. This research showed that building community confidence enabled the successful completion of the project and facilitated the long-term sustainability of the services.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Published in

Transformation towards sustainable and resilient WASH services: Proceedings of the 41st WEDC International Conference

Pages

? - ? (6)

Citation

ENANG, R.I., 2018. Community confidence in WASH and development service delivery: a case from Kianjai, Kenya. IN: Shaw, R.J. (ed). Transformation towards sustainable and resilient WASH services: Proceedings of the 41st WEDC International Conference, Nakuru, Kenya, 9-13 July 2018, paper 3068, 6pp.

Publisher

© WEDC, Loughborough University

Version

  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2018

Notes

This is a conference paper.

Language

  • en

Location

Nakuru, Kenya

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    WEDC 41st International Conference

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