Critical success factors of German medical technology supply chains

This paper investigates Critical Success Factors (CSFs) that affect the performance of organisations involved in medical technology supply chains (MTSCs) in Germany. German medical technology is an innovative and fast-growing industry, which is currently under pressure to reduce costs. This paper presents an exploratory research involving a multiple case study. Six, prioritised CSFs for OEMs within MTSCs that include sales and operations planning, product development process, as well as quality and compliance were identified through empirical research. These findings challenge existing assumptions about CSFs within MTSCs, providing practitioners with strategies that should help to improve operational performance of OEMs.