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Designing a user interface to enable collective decision-making

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conference contribution
posted on 2024-04-17, 13:04 authored by Claire PalmerClaire Palmer, Ella-Mae HubbardElla-Mae Hubbard, Rebecca GrantRebecca Grant, Yee GohYee Goh

Very little research or advice is available on designing interfaces for collective decision-making, yet this forms an important component of many industrial information systems. Industrial interface design is normally centred on the underlying technologies. This workshop considers the features an interface requires for collective decision-making using both a user-centred approach and a technical approach to interface design with the aim of demonstrating the advantages of the user-centred approach. 

This co-design workshop enables researchers from different disciplines to meet, learn about an industrial problem, exchange ideas and work together creatively. Participants are presented with an industrial maintenance scenario which contains three personas who have different levels of decision-making (e.g., an operator, a line manager, and a business partner). Participants work in small groups. Some groups are presented with a narrative scenario and take on the role of a persona, considering the decisions undertaken and the user interface interactions and information requirements for that persona. Other groups are given a technical description of what the system does to develop an understanding of the industrial process. Participants use the information derived from considering the narrative scenario to create an interface mock-up based on a user-centred approach, whilst the industrial process description is used to develop a technology-centred design. The workshop evaluates the results of both approaches and compares the advantages and disadvantages of the interface mock-ups developed.

Funding

Made Smarter Innovation - People-Led Digitalisation

Department for Business, Energy and Industrial Strategy

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History

School

  • Mechanical, Electrical and Manufacturing Engineering

Published in

Proceedings of Relating Systems Thinking and Design

Volume

RSD12

Source

Relating Systems Thinking and Design (RSD12) Symposium

Publisher

Systemic Design Association

Version

  • VoR (Version of Record)

Publisher statement

This is an Open Access article published under the CC-BY-NC-ND 4.0 (https://creativecommons.org/licenses/by-nc-nd/4.0/) International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Publication date

2023-07-03

Copyright date

2023

ISSN

2371-8404

Language

  • en

Editor(s)

Cheryl May

Location

Loughborough, UK

Event dates

6th October 2023 - 20th October 2023

Depositor

Dr Claire Palmer. Deposit date: 9 April 2024

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