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Digital platform labour in Pakistan: Institutional voids and solidarity networks
conference contribution
posted on 2020-06-22, 13:31 authored by Fareesa Malik, Richard Heeks, Silvia Masiero, Brian NicholsonThe rapid diffusion of digital labour across the Global South is linked to the conduct of a particular
type of development projects, centred on training members of marginalised communities to become
“freelancers” for global digital labour platforms. This paper argues that a theoretical lens centred on
the notion of institutional voids helps conceptualise the theoretical link between digital labour and
socio-economic development. Specifically, digital labour platforms are framed as a means to fill institutional voids, creating “development” in the form of earning opportunities in contexts of economic
deprivation. Drawing on data collected from a pilot online work training project in Pakistan, we theorise the link between digital labour and development as a process attempting to fill institutional
voids, then using narratives from trainee workers – in which earnings are juxtaposed to exploitative
dynamics – to problematise the effective functioning of this process. We further observe that workers
attempt to fill the remaining voids by creating informal, non-unionised networks of mutual help and
support. The paper contributes to the theorisation of the link between digital labour and development,
exploring it empirically in the context of a marginalised workforce.
History
School
- Business and Economics
Department
- Business
Published in
ECIS 2020 Research PapersPages
147Source
European Conference on Information Systems (ECIS 2020)Publisher
Association for Information Systems (AIS)Version
- AM (Accepted Manuscript)
Publisher statement
This material is brought to you by the ECIS 2020 Proceedings at AIS Electronic Library (AISeL). It has been accepted for inclusion in ECIS 2020 Research Papers by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.orgPublication date
2020-06-15Copyright date
2020Publisher version
Language
- en
Location
MarrakeshEvent dates
15th June 2020 - 17th June 2020Depositor
Dr Silvia Masiero Deposit date: 20 June 2020Usage metrics
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