Digitally supporting the co-creation of future advanced services for 'Heat as a Service'

Purpose: This paper is a preliminary exploration of how a digital prototype might be developed to support co-creation in developing future advanced services for ‘Heat as a Service’ (HaaS). Design/Methodology/Approach: A user-centred design approach was undertaken with two customer segments to establish potential requirements for HaaS. A systems thinking approach was then used for the preliminary development of a digital tool to support new advanced services. Findings: Further definitions of HaaS from the perspective of two different customer segments are presented, with emerging proposals on (i) how they can be managed in a system setting and (ii) suitable supporting digital tools. Originality/Value: A user-centred approach to new advanced services development is presented to take into consideration current and future engineering and digital capabilities, moving beyond a conventional product-centric service development approach.