SMountney SSC 20 final paper.pdf (289.13 kB)
Download fileDigitally supporting the co-creation of future advanced services for 'Heat as a Service'
conference contribution
posted on 2020-08-03, 10:36 authored by Sara Mountney, Tracy RossTracy Ross, Andrew MayAndrew May, Sheng-Fen Qin, Xiaojing Nui, Melanie KingMelanie King, Kawaljeet Kapoor, Vicky Story, Jamie BurtonPurpose: This paper is a preliminary exploration of how a digital prototype might be developed to
support co-creation in developing future advanced services for ‘Heat as a Service’ (HaaS).
Design/Methodology/Approach: A user-centred design approach was undertaken with two customer
segments to establish potential requirements for HaaS. A systems thinking approach was then used
for the preliminary development of a digital tool to support new advanced services.
Findings: Further definitions of HaaS from the perspective of two different customer segments are
presented, with emerging proposals on (i) how they can be managed in a system setting and (ii)
suitable supporting digital tools.
Originality/Value: A user-centred approach to new advanced services development is presented to
take into consideration current and future engineering and digital capabilities, moving beyond a
conventional product-centric service development approach.
Funding
Digitally Enhanced Advanced Services Network+
Engineering and Physical Sciences Research Council
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School
- Mechanical, Electrical and Manufacturing Engineering