IT INVESTMENTS- AN IT CULTURE PERSPECTIVE.pdf (475.31 kB)
Download fileExploiting benefits from IS/IT investments: an IT culture perspective
conference contribution
posted on 2015-07-29, 13:41 authored by Kayode A. Odusanya, Crispin CoombsCrispin Coombs, Neil DohertyDespite huge global spend on IS/IT, empirical evidence shows many of these investments do not deliver
expected benefits. Benefits are realized when organizations attend to contextual factors surrounding
the implementation of IT and not just its technical implementation. Culture, as a contextual factor,
has been shown to have a strong influence on the way IS/IT is adopted, used and exploited. We draw
from IS organizational culture studies to show how individual/group IT cultures (IT culture archetypes)
offer a user-centric perspective on benefits exploitation from IS/IT investments. The majority of
benefits are achieved later into the lifecycle of an IS/IT investment, after implementing the IS/IT resource.
Thus, this study investigates post adoption experience of an organization’s IS/IT investment,
an important systems lifecycle stage that has received less attention in the IS literature. We adopt a
single in-depth case study approach incorporating a three stage mixed data collection strategy. From
a theoretical perspective, IT culture offers an intuitive approach to address IS/IT benefits management
challenges during the post-adoption stage. From a practitioner perspective, we believe findings from
this study, will offer several managerial implications for business and IT managers on specific actions
to realize greater benefits from their IS/IT investments.
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