Exploring the relationship between technology adoption orientation, capabilities, service offering and patient satisfaction in general practice in England

Across the world, Healthcare systems had to make radical changes to help manage the Covid-19 pandemic. These changes had a dramatic effect on primary care. Studies in this field provided a generic overview of how technology enabled GPs to offer different services supported by the evidence of existing case studies and surveys. However, there is a lack of understanding the impact of the blended services (face to face and virtual) on the patient satisfaction. This study adopted the resource-based view and dynamic capabilities concepts to explore the change of GPs services.