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Exploring the relationship between technology adoption orientation, capabilities, service offering and patient satisfaction in general practice in England

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conference contribution
posted on 2023-09-14, 10:58 authored by Reem Hadeed, Jan GodsellJan Godsell, Onur Agca

Across the world, Healthcare systems had to make radical changes to help manage the Covid-19 pandemic. These changes had a dramatic effect on primary care. Studies in this field provided a generic overview of how technology enabled GPs to offer different services supported by the evidence of existing case studies and surveys. However, there is a lack of understanding the impact of the blended services (face to face and virtual) on the patient satisfaction. This study adopted the resource-based view and dynamic capabilities concepts to explore the change of GPs services.

History

School

  • Loughborough Business School

Published in

Proceedings of the 30th EurOMA Conference (EurOMA 2023)

Source

30th EurOMA Conference (EurOMA 2023)

Publisher

EurOMA

Version

  • AM (Accepted Manuscript)

Rights holder

© The Authors

Acceptance date

2023-07-01

Copyright date

2023

Publisher version

Language

  • en

Location

Leuven, Belgium

Event dates

1st July 2023 - 3rd July 2023

Depositor

Prof Jan Godsell. Deposit date: 9 September 2023

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