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Facilitating knowledge sharing through ignorance management: the moderating role of knowledge processors

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conference contribution
posted on 16.12.2013, 13:10 by Russell Lock, Louise Cooke, John Israilidis, Evangelia Siachou
Knowledge sharing is one of the most efficient management processes in supporting organizational effectiveness. Extant literature notes a number of behavioural factors with an impact on knowledge sharing. In this paper we introduce the behavioural factor of ignorance to empirically examine its direct effect on organizational knowledge sharing. Conducting a qualitative study within an organizational context we argue that knowledge sharing effectiveness could be greatly improved, by managing employees’ ignorance i.e. knowing what needs to be known and also acknowledging the existence of unknowns. Moreover, based on the findings we identify the moderating role of Knowledge Processors in the linkage between ignorance and knowledge sharing in their capacity as both source and recipient of knowledge. Suggestions are further made regarding new roles in knowledge management whilst limitations and future research implications are also discussed.



  • Science


  • Computer Science


LOCK, R. ... et al, 2013. Facilitating knowledge sharing through ignorance management: the moderating role of knowledge processors. Democratizing Management EURAM2013, Galatasaray University, Istanbul, Turkey, 26th-29th June 2013.


European Academy of Management


AM (Accepted Manuscript)

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This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

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This is a conference paper.