Lo_KPY_Hotel_Stay_Scenarios_Based_on_Emotional_Design_Research.pdf (164.8 kB)
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Hotel stay scenarios based on emotional design research

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conference contribution
posted on 13.08.2014, 11:17 authored by Kathy Lo
This paper elaborates on an emotion-oriented qualitative research project that aims at discovering design opportunities for enhancing hotel stay experiences of female business travelers. Photo elicitation and in-depth interviews are used as the key methods in studying emotions during hotel stays. To generate insights relevant to emotional design and experience design for hotels, data analysis methods based on appraisal theory in psychology and systematic coding are used. Research findings are presented by three main categories: emotions, triggers, and guest concerns. Two scenarios of optimal hotel stay experiences are also presented. These scenarios are character-rich storylines developed based on the research findings and depict hotel features that evoke pleasant emotions during four stages of hotel stay experiences: (1) Arrival, (2) room entry, (3) settling down and (4) return in the evening.

History

School

  • Design

Published in

Design and Emotion Conference 2008: Dare to Desire Proceedings of Design and Emotion Conference 2008: Dare to Desire

Pages

1 - 16

Citation

LO, K. P.-Y., 2008. Hotel stay scenarios based on emotional design research. In: Desmet, P.M.A. ... (et al.) (eds.). Proceedings of 2008 6th Design and Emotion Conference: Dare to Desire, Hong Kong, China, 6-9 October, pp. 1-16.

Publisher

Design and Emotion Society (© the author)

Version

AM (Accepted Manuscript)

Publication date

2008

ISBN

9789881748928

Language

en

Location

The Hong Kong Polytechnic University, Hong Kong

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