Improving Zimbabwe urban WASH service delivery through U-Report
conference contributionposted on 01.11.2018, 11:16 by A. Cole, Tau Maja, Patson Kaendesa, Victor Kinyanjui, Moreblessing Munyaka
The Government of Zimbabwe and UNICEF are implementing a Small Towns WASH Programme (STWP) in 14 towns of Zimbabwe. Hygiene Promotion is one of the key programme components and related activities are being delivered through community, school and market health clubs. UNICEF in partnership with the Government of Zimbabwe is piloting the use of mobile SMS based service delivery case management system known as U-Report under the STWP. U-Report is a free SMS social monitoring tool for community participation, designed to address issues that the population cares about. U-Report started out as a local innovation to help young Ugandans engage on issues that affect their lives and futures. This paper details the experience of piloting the U-Report system in strengthening community participation in WASH service delivery, in Zimbabwe’s Small Towns WASH Programme.
The authors would like to express their profound thanks to the Australian Government for providing funding for the STWP and Econet Wireless for providing the mobile phones.
- Architecture, Building and Civil Engineering
- Water, Engineering and Development Centre (WEDC)