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Improving revenue management for sustainable rural water services: innovative prepaid water system

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conference contribution
posted on 2018-11-13, 16:11 authored by Ephraim Tonya, Godfrey Mpangala
According to the Tanzania Water and Sanitation Network’s 2009 national water point mapping survey, 46% of all public, improved water points were non-functioning. In the Karatu District in northern Tanzania, community-owned water supply organizations (COWSOs), Karatu Village Water Supply (KAVIWASU) and Endamarariek/Endabash Water Supply (ENDAWASU), experienced 39 and 34% non-revenue water, respectively. To improve revenue collection and water supply services, the Revolutionizing Remittance Recovery in Water (R3W) project built the capacity of KAVIWASU and ENDAWASU to install and manage a prepaid water technology. Results to date show that revenues increased by 201%, downtime reduced from 1 week to less than a day, COWSOs’ technical and management skills improved and there was greater customer satisfaction with the new technology.



  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

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Transformation towards sustainable and resilient WASH services: Proceedings of the 41st WEDC International Conference


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TONYA, E. and MPANGALA, G., 2018. Improving revenue management for sustainable rural water services: innovative prepaid water system. IN: Shaw, R.J. (ed). Transformation Towards Sustainable and Resilient WASH Services: Proceedings of the 41st WEDC International Conference, Egerton University, Nakuru, Kenya, 9th - 13th July 2018, paper 3057, 6pp.


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Nakuru, Kenya

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