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Download fileImproving utility management : case study from Kisumu, Kenya
conference contribution
posted on 2006-06-05, 10:30 authored by Sam Kayaga, Cyrus Njiru, Eng Mulwa Itiko, Jerry Onyango-AwinThis paper highlights the main steps taken in the process of developing a Performance Improvement Plan (PIP) for Kisumu
Water and Sewerage Company (KIWASCO), as part of the WUP capacity-building project funded by SIDA, which
was facilitated by WEDC in partnership with Severn Trent International. As a departure from previous consultancies, the
utility staff actually developed the PIP themselves, during which process they built their capacity in strategic planning
processes. Although the project was implemented during a difficult period in which KIWASCO was in a transition, with
several changes in senior management, it is felt that the involvement of middle managers in the PIP process ensured that
maximum benefits were derived from the project.
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