Improving utility management : case study from Kisumu, Kenya
conference contributionposted on 2006-06-05, 10:30 authored by Sam Kayaga, Cyrus Njiru, Eng Mulwa Itiko, Jerry Onyango-Awin
This paper highlights the main steps taken in the process of developing a Performance Improvement Plan (PIP) for Kisumu Water and Sewerage Company (KIWASCO), as part of the WUP capacity-building project funded by SIDA, which was facilitated by WEDC in partnership with Severn Trent International. As a departure from previous consultancies, the utility staff actually developed the PIP themselves, during which process they built their capacity in strategic planning processes. Although the project was implemented during a difficult period in which KIWASCO was in a transition, with several changes in senior management, it is felt that the involvement of middle managers in the PIP process ensured that maximum benefits were derived from the project.
- Architecture, Building and Civil Engineering
Published inWEDC Conference
CitationKAYAGA, S. ... et al, 2005. Improving utility management : case study from Kisumu, Kenya. IN: Kayaga, S. (ed). Maximising the benefits from water and environmental sanitation: Proceedings of the 31st WEDC International Conference, Kampala, Uganda, 31 October-4 November 2005, pp. 172-175.
Publisher© WEDC, Loughborough University
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis is a conference paper.