posted on 2019-08-02, 13:20authored bySaul AlbertSaul Albert, William Housley, Elizabeth Stokoe
The biggest challenge for voice technologies is action recognition.This is partly because current approaches prioritize abstract context over practical action, and tend to ignore the detailed, sequential structure of talk by emulating scripted, often stereotypical dialogue. This provocation paper analyzes an urgent case of how a caller and a 911 dispatcher work together to achieve action recognition. We outline their ‘seen but unnoticed’ interactional methods and suggest how computational systems can learn from conversation analysis and use micro-analytic detail to recognize social actions.
History
School
Social Sciences
Department
Communication, Media, Social and Policy Studies
Published in
Proceedings of the 1st International Conference on Conversational User Interfaces (CUI 2019)
Source
1st International Conference on Conversational User Interfaces (CUI 2019)