Individual trust development in computer mediated teamwork

Facilitated group collaboration is evolving into a new generation in Web 2.0 using new technology such as online group systems. Building trust is vital to group collaboration. Risk, benefit, utility value, power and interest are six factors that influence individual trust development. This paper further develops the Scale Balance Model based on the Individual Trust Development Model in order to investigate individual trust development in facilitated group collaboration. There is a two stage investigation using a survey from face-to-face student groups with Web based group system support. The model is used to analyse the individual trust development in the sample. The results of applying the improved model can help give feedback and advice for future collaboration research. Copyright 200 ACM.