Introduction to service design for UX designers
conference contributionposted on 2020-11-25, 12:18 authored by Virpi Roto, Val MitchellVal Mitchell, Stuart CockbillStuart Cockbill, Jodi Forlizzi, Jung-Joo Lee, Effie L-C Law
We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.
Business Finland, grants 7546/31/2016 and 81/31/2020
- Design and Creative Arts
Published inProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society (NordiCHI ’20)
Pages1 - 3
Source11th Nordic Conference on Human-Computer Interaction (NordiCHI'20)
PublisherAssociation for Computing Machinery (ACM)
- AM (Accepted Manuscript)
Rights holder© Owner/Author(s)
Publisher statement© Owner/Author | ACM 2020. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society (NordiCHI ’20), https://doi.org/10.1145/3419249.3420074.2020.