Introduction to SD for UX Designers_NordiCHI Submitted.pdf (91.32 kB)
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Introduction to service design for UX designers

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conference contribution
posted on 25.11.2020, 12:18 authored by Virpi Roto, Val MitchellVal Mitchell, Stuart CockbillStuart Cockbill, Jodi Forlizzi, Jung-Joo Lee, Effie L-C Law
We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.

Funding

Business Finland, grants 7546/31/2016 and 81/31/2020

History

School

  • Design and Creative Arts

Department

  • Design

Published in

Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society (NordiCHI ’20)

Pages

1 - 3

Source

11th Nordic Conference on Human-Computer Interaction (NordiCHI'20)

Publisher

Association for Computing Machinery (ACM)

Version

AM (Accepted Manuscript)

Rights holder

© Owner/Author(s)

Publisher statement

© Owner/Author | ACM 2020. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society (NordiCHI ’20), https://doi.org/10.1145/3419249.3420074.2020.

Publication date

2020-10-25

Copyright date

2020

ISBN

9781450375795

Language

en

Location

Tallinn, Estonia

Event dates

25th October 2020 - 29th October 2020

Depositor

Dr Stuart Cockbill. Deposit date: 23 November 2020

Article number

140

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