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Introduction to service design for UX designers

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conference contribution
posted on 03.06.2021, 09:16 by Virpi Roto, Val MitchellVal Mitchell, Stuart CockbillStuart Cockbill, Jung-Joo Lee, Effie L-C Law, John Zimmerman
We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.

Funding

Business Finland, grant 81/31/2020

History

School

  • Design and Creative Arts

Department

  • Design

Published in

CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

Source

CHI '21: CHI Conference on Human Factors in Computing Systems

Publisher

Association for Computing Machinery (ACM)

Version

AM (Accepted Manuscript)

Rights holder

© The Authors

Publisher statement

© Owner/Author | ACM 2021. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems, https://doi.org/10.1145/3411763.3444999.

Publication date

2021-05-08

Copyright date

2021

ISBN

9781450380959

Language

en

Editor(s)

Yoshifumi Kitamura; Aaron Quigley; Katherine Isbister; Takeo Igarashi

Location

Online Virtual Conference (originally Yokohama, Japan)

Event dates

8th May 2021 - 13th May 2021

Depositor

Dr Stuart Cockbill. Deposit date: 1 June 2021

Article number

148

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Categories

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