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Investigating user satisfaction of university online learning courses during the COVID-19 epidemic period

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conference contribution
posted on 15.01.2021, 08:44 authored by Yiting Zuo, Xusen Cheng, Ying Bao, Alex Zarifis
Online learning has been expanding for some time but the forced move to it due to the outbreak of COVID-19 has created new issues. This study set out to investigate the impact mechanism of online learning user satisfaction from the perspective of cognitive load in the era of COVID-19 and explore ways to optimize cognitive load in teaching practice. Semi-structured interviews were conducted for the empirical analysis. The coding process of the interviews yielded several antecedents of cognitive load in the online learning process. We also proposed a theoretical model based on the literature review and data analysis. Findings of the qualitative analysis indicate that the antecedents of cognitive load are multi-dimensional and the user's satisfaction with the online learning platform mainly consists of the expected confirmation of the information system and the perceived usefulness. These findings can help us think backward about optimizing user satisfaction with online learning in the context of COVID-19 breakout.

Funding

National Natural Science Foundation of China (Grant No. 72061147005, 71571045)

History

School

  • Business and Economics

Department

  • Economics

Published in

Proceedings of the 54th Hawaii International Conference on System Sciences

Pages

1139 - 1148

Source

54th Hawaii International Conference on System Sciences (HICSS)

Publisher

University of Hawaii at Manoa

Version

VoR (Version of Record)

Rights holder

© The Authors

Publisher statement

This is an Open Access Article. It is published by the University of Hawaii at Manoa under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (CC BY-NC-ND 4.0). Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2021-01-05

ISBN

9780998133140

Language

en

Location

Maui, Hawaii, USA

Event dates

4th January 2021 - 8th January 2021

Depositor

Dr Alex Zarifis. Deposit date: 13 January 2021

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