Knowledge management in development organisations: the learn@WELL experience

Academics, consultants and publishers are pouring out information, both online and hard-copy on knowledge management (KM). Only an experienced KM practitioner is able to sift fads from the applicable and transform that information into action. KM is essentially about managing people’s activity focused on improving organisational or network community of practice (CoP) knowledge sharing mechanisms and practices. This article introduces KM and describes how it is being introduced to WELL partners through the Learn@WELL KM module. The article provides the rationale for the module and describes the main activities within the module. An example of a KM plan is presented and a KM Do It Yourself kit (KM DIY kit) for NGOs is synthesised based upon our experience with the module thus far.