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Management issues regarding e-commerce and the internet: 20 critical questions managers should ask before plunging into e-commerce!

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conference contribution
posted on 23.01.2009, 11:49 by Nilpa Shah, Ray DawsonRay Dawson
The drivers for electronic commerce are both technological (under the tremendous pressure of innovation) and business oriented. The authors have found technological issues drive most industrialists, with the business drivers being vague. However both technology and business drivers should play an important part. As Cathy Benko (Deloitte consulting) had said, “for more than two centuries the industrial business model has used a single linear approach to change, predict what customers will want, design resources and organize people to serve those wants, then implement according to management’s plan and design. Today this model of Predict-design-implement is no longer viable- in fact, it is dead.” [ 11 This paper will identify managerial issues regarding ecommerce and the Internet. Chan and Swatmann [2] noted that management involvement is imperative for the success of electronic commerce implementation. The size and popularity of the lntemet have grown enormously during the past few years and continue to grow at phenomenal rates. The risk of entering ecommerce is many and it is important that the issues are understood. This paper has identified the issues, which need to be considered and 20 key questions, which need to be addressed before entering into ecommerce.

History

School

  • Science

Department

  • Computer Science

Citation

SHAH, N. and DAWSON, R., 2000. Management issues regarding e-commerce and the internet: 20 critical questions managers should ask before plunging into e-commerce! IN: Proceedings of the 2000 IEEE International Conference on management of innovation and technology; Management in the 21st century, ICMIT 2000, 12-15 November, Singapore, pp. 622-628.

Publisher

© IEEE

Version

VoR (Version of Record)

Publication date

2000

Notes

This is a conference paper [© IEEE]. It is also available at http://ieeexplore.ieee.org/Xplore/dynhome.jsp. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.

ISBN

0780366522

Language

en