posted on 2020-06-24, 12:38authored byMette von Deden, Silvia Masiero, M.N. Ravishankar
In this paper we examine how highly vulnerable migrants who exist at the margins of society use
mobile phones to achieve a sense of belongingness and control in their precarious life situations.
Drawing on the belongingness hypothesis from Baumeister and Leary (1995), we analyse
ethnographic data collected during long-term fieldwork (2018-2019) among African migrants in
South Italy. We show how, in the precarious spaces inhabited by recently-settled migrants, mobile
phones ease the pain of loneliness and isolation and act as an enabler of belongingness by (1)
becoming a place of refuge, and enabling feelings of comfort through (2) the creation of new social
relations, and (3) bridging the old and the new world lived by subjects in new settings. Furthermore,
our analysis shows that the need for loved ones and friends intertwines with the creation of mobile
phone dependency among migrants, who in consequence risk becoming even more vulnerable during
a critical juncture of their lives. The paper contributes to the emerging literature on ICTs and the
social inclusion of migrants and refugees, exploring an urgent aspect of mobile phone usage among
vulnerable migrants and illuminating new forms of sociotechnically induced dependency.
History
School
Business and Economics
Department
Business
Published in
ECIS 2020 Research Papers
Pages
201
Source
28th European Conference on Information Systems (ECIS 2020)
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