Berg.pdf (246.84 kB)
Download file

Monitoring utility performance and resolving conflicts

Download (246.84 kB)
conference contribution
posted on 12.02.2018, 15:07 authored by Sanford V. Berg
It can be argued that there are four sources of conflict in policy development and implementation: cognitive conflicts (based on technical disagreements regarding how scientific data might be interpreted), interest conflicts (where stakeholders obtain different benefits and costs under alternative policies), values conflicts (involving ideology or personal preferences regarding outcomes), and authority conflicts (stemming from jurisdictional disagreements). These potential sources of conflict characterize most politically-charged situations, with water supply management illustrating the interplay of these forces. Strategies for managing the four conflicts are reviewed: “balancing” competing goals, cycling between different objectives, making different agencies responsible for meeting specific goals, and relying on precedents to make decisions. Benchmarking (despite its limitations) is shown to be an important tool in conflict resolution, as it documents past performance, establishes baselines for gauging improvements, and makes comparisons across service providers.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Published in

WEDC Conference

Citation

BERG, S.V., 2005. Monitoring utility performance and resolving conflicts. IN: Kayaga, S. (ed). Maximising the benefits from water and environmental sanitation: Proceedings of the 31st WEDC International Conference, Kampala, Uganda, 31 October-4 November 2005, pp. 103-108.

Publisher

© WEDC, Loughborough University

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2005

Notes

This is a conference paper.

Other identifier

WEDC_ID:10146

Language

en

Usage metrics

Categories

Keywords

Exports