Dong CWUAAT2020_LBHD_finalsubmission.pdf (481.85 kB)
Patients’ experience of waiting for surgery
conference contributionposted on 2020-02-12, 11:03 authored by Lara Begley, Hua Dong
Waiting times were the most cited reason for dissatisfaction with the UK’s National Health Services. Long waits can have a negative impact on a person’s health-related quality of life. This study used visual methods and interviews to get inghts into patients’ experience of waiting for surgery. Five themes were identified through investigating the whole jounrey leading to an operation: i.e. process, information and communication, autonomy and control, the ‘actual experience of waiting’, and impact. Data mapping results in four key insights which give direction for future intervention to improve patients’ experience of waiting for surgery.
Published inDesigning for Inclusion: Inclusive Design: Looking Towards the Future
Pages59 - 67
Source10th Cambridge Workshop on Universal Access and Assistive Technology (CWUAAT 2020)
- AM (Accepted Manuscript)
Rights holder© Springer Nature Switzerland AG
Publisher statementThe final authenticated version is available online at: https://doi.org/10.1007/978-3-030-43865-4_6.