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Patients’ experience of waiting for surgery

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conference contribution
posted on 2020-02-12, 11:03 authored by Lara Begley, Hua Dong
Waiting times were the most cited reason for dissatisfaction with the UK’s National Health Services. Long waits can have a negative impact on a person’s health-related quality of life. This study used visual methods and interviews to get inghts into patients’ experience of waiting for surgery. Five themes were identified through investigating the whole jounrey leading to an operation: i.e. process, information and communication, autonomy and control, the ‘actual experience of waiting’, and impact. Data mapping results in four key insights which give direction for future intervention to improve patients’ experience of waiting for surgery.

History

School

  • Design

Published in

Designing for Inclusion: Inclusive Design: Looking Towards the Future

Pages

59 - 67

Source

10th Cambridge Workshop on Universal Access and Assistive Technology (CWUAAT 2020)

Publisher

Springer

Version

  • AM (Accepted Manuscript)

Rights holder

© Springer Nature Switzerland AG

Publisher statement

The final authenticated version is available online at: https://doi.org/10.1007/978-3-030-43865-4_6.

Acceptance date

2020-01-29

Publication date

2020-04-17

Copyright date

2020

ISBN

9783030438647; 9783030438654

Language

  • en

Editor(s)

Patrick Langdon, Jonathan Lazar, Ann Heylighen, Hua Dong

Location

Cambridge, UK

Event dates

23rd March 2020 - 25th March 2020

Depositor

Prof Hua Dong. Deposit date: 8 February 2020

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