Loughborough University
Kayaga1_IWA_conf_Kuala.Lumpur.pdf (81.98 kB)

Regulating urban water services for the poor: the Zambian case study

Download (81.98 kB)
conference contribution
posted on 2012-07-04, 10:21 authored by Sam KayagaSam Kayaga, Richard Franceys
Economic regulation of urban water service providers is necessary to guard the equity principle and promote universal water service coverage that is an overarching target for achievement of Millennium Development Goals (MDGs). This paper reports on research carried out in Lusaka, Zambia, one of seven worldwide case-studies on how to incorporate the needs of the urban poor, through a universal service obligation, as a primary duty of regulation. The study found that NWASCO, the Zambian regulator has made commendable progress towards ‘good regulation’ principles of independence, accountability, consistency, transparency, proportionality and equitable targeting of interventions. Clearly, there good lessons for policy makers in other developing countries to learn from the way regulation structures, systems and procedures were set up in Zambia, and how they are functioning at present Recommendations have been made to improve these attributes.



  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)


KAYAGA, S. and FRANCEYS, R., 2007. Regulating urban water services for the poor: the Zambian case study. IWA International Conference on Water Management and Technology Applications in Developing Countries, Kuala Lumpur, Malaysia.


© International Water Association


  • AM (Accepted Manuscript)

Publication date



This paper was presented at the IWA International Conference on Water & Wastewater Management for Developing Countries, Kuala Lumpur, May 2007. The document is an output from the UK Department for International Development (DFID) Knowledge and Research Project, Contract R8320, a study for the benefit of developing countries.


  • en

Usage metrics

    Loughborough Publications


    No categories selected