File(s) under permanent embargo
Reason: This item is currently closed access.
Relational messages in product design
conference contributionposted on 2012-02-15, 14:00 authored by Kathy Lo
This paper introduces the concept of relational messages to examine the social and psychological aspects of product design. The concept mainly draws on communication theories and insights arising from empirical research regarding users’ emotional responses to service tangibles. It offers an alternative set of lens for product designers to examine their creative practice, and serves as a useful framework for researchers to analyze the psychological impact of design work. Examples of relational messages in service tangibles, products for shared use and gift products are discussed. The paper rounds up by highlighting implications for design and future research possibilities.
- The Arts, English and Drama
CitationLO, K.P.Y., 2011. Relational messages in product design. IN: Proceedings of the DESIRE'11 Conference on Creativity and Innovation in Design, 19-21 October 2011, Eindhoven, Netherlands, pp. 329-332
- VoR (Version of Record)
NotesThis conference paper was presented at DESIRE'11 Conference on Creativity and Innovation in Design, 19-21 October 2011, held at Eindhoven University of Technology, Netherlands.