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Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers

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conference contribution
posted on 01.08.2018, 15:14 by Clive TrussonClive Trusson
In response to suggestions (e.g. Boudreau, 2010) that the marketing concept of segmentation might be usefully applied to HRM practice, we systematically identify different ‘talent segments' amongst a population of IT service workers. From this a ‘Talent Segment Management Decision Support Tool’ for line-managers of IT service workers is presented to facilitate appropriate differentiation in their people management practice. As a broader theoretical contribution a ‘Talent Segment Identification Process’ is presented (and illustrated by example) by which ‘talent segments’ might be identified from within an identifiable group of workers (e.g. within a job family) via qualitative research methods.

History

School

  • Business and Economics

Department

  • Business

Published in

British Academy of Management http://conference.bam.ac.uk/BAM2016/htdocs/conference_papers.php?track_name= Human Resource Management#Full Papers

Citation

TRUSSON, C., 2016. Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers. IN: BAM2016 Conference Proceedings, Newcastle, UK, 6-8 September 2016.

Publisher

British Academy of Management

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2016

Notes

This is a conference paper.

ISBN

9780954960896

Language

en

Location

Newcastle University