Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers
conference contributionposted on 01.08.2018, 15:14 by Clive TrussonClive Trusson
In response to suggestions (e.g. Boudreau, 2010) that the marketing concept of segmentation might be usefully applied to HRM practice, we systematically identify different ‘talent segments' amongst a population of IT service workers. From this a ‘Talent Segment Management Decision Support Tool’ for line-managers of IT service workers is presented to facilitate appropriate differentiation in their people management practice. As a broader theoretical contribution a ‘Talent Segment Identification Process’ is presented (and illustrated by example) by which ‘talent segments’ might be identified from within an identifiable group of workers (e.g. within a job family) via qualitative research methods.
- Business and Economics