BAMcontribution804-CTRUSSON.pdf (179.69 kB)
Download fileSegmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers
In response to suggestions (e.g. Boudreau, 2010) that the marketing concept of segmentation might be usefully applied to HRM practice, we systematically identify different ‘talent
segments' amongst a population of IT service workers. From this a ‘Talent Segment Management Decision Support Tool’ for line-managers of IT service workers is presented to facilitate appropriate differentiation in their people management practice. As a broader theoretical contribution a ‘Talent Segment Identification Process’ is presented (and illustrated by example) by which ‘talent segments’ might be identified from within an identifiable group of workers (e.g. within a job family) via qualitative research methods.
History
School
- Business and Economics
Department
- Business
Published in
British Academy of Management http://conference.bam.ac.uk/BAM2016/htdocs/conference_papers.php?track_name= Human Resource Management#Full PapersCitation
TRUSSON, C., 2016. Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers. IN: BAM2016 Conference Proceedings, Newcastle, UK, 6-8 September 2016.Publisher
British Academy of ManagementVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2016Notes
This is a conference paper.ISBN
9780954960896Publisher version
Language
- en