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Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers

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conference contribution
posted on 01.08.2018, 15:14 authored by Clive TrussonClive Trusson
In response to suggestions (e.g. Boudreau, 2010) that the marketing concept of segmentation might be usefully applied to HRM practice, we systematically identify different ‘talent segments' amongst a population of IT service workers. From this a ‘Talent Segment Management Decision Support Tool’ for line-managers of IT service workers is presented to facilitate appropriate differentiation in their people management practice. As a broader theoretical contribution a ‘Talent Segment Identification Process’ is presented (and illustrated by example) by which ‘talent segments’ might be identified from within an identifiable group of workers (e.g. within a job family) via qualitative research methods.

History

School

  • Business and Economics

Department

  • Business

Published in

British Academy of Management http://conference.bam.ac.uk/BAM2016/htdocs/conference_papers.php?track_name= Human Resource Management#Full Papers

Citation

TRUSSON, C., 2016. Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers. IN: BAM2016 Conference Proceedings, Newcastle, UK, 6-8 September 2016.

Publisher

British Academy of Management

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2016

Notes

This is a conference paper.

ISBN

9780954960896

Language

en

Location

Newcastle University