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Simulating reverse logistics in the fashion industry: A case study for a UK footwear company

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conference contribution
posted on 2023-07-03, 16:14 authored by Trung My Tran, Kathy Kotiadis, Antuela Tako, Virginia Spiegler

We report on a case study of a footwear retailer in the UK, experiencing a higher rate of returns during the pandemic and needing support with the operational planning of its reverse logistics processes. We use semi-structured interviews to derive an understanding of the problem addressed with simulation modelling. Operational concerns about the costs related to product returns were raised in the interviews. Hence the simulation model focuses on this aspect by exploring the number of staff to returns ratio to achieve the targeted percentage of returned items processed within a certain number of working days. We conclude that other fashion companies might benefit from reviewing their reverse logistics operations especially in anticipation of escalating product returns.

History

School

  • Business and Economics

Department

  • Business

Published in

Proceedings of SW21 The OR Society Simulation Workshop

Source

SW23 The OR Society Simulation Workshop

Publisher

Operational Research Society

Version

  • AM (Accepted Manuscript)

Rights holder

© Operational Research Society Limited

Publisher statement

This is a conference paper accepted for publication in Proceedings of SW21 The OR Society Simulation Workshop.

Copyright date

2023

ISBN

9781713870951

Language

  • en

Editor(s)

Christine Currie; Luke Rhodes-Leader

Location

Southampton, UK

Event dates

27 March 2023 - 29 March 2023

Depositor

Dr Antuela Tako. Deposit date: 16 June 2023

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