Loughborough University
Browse

The relevance of the human resource management (HRM) to lean in the service sector: evidence from three exploratory case studies

Download (42.8 kB)
conference contribution
posted on 2015-12-16, 10:18 authored by Araz Zirar, Zoe Radnor, Andy Charlwood
The aim of this research is to explore the relevance of the Human Resource Management (HRM) to lean in the service sector. In particular, the focus is to further understand the HRM bundle which is one of the four main bundles of lean: Just-In-Time (JIT), Total Quality Management (TQM), Total Preventive Maintenance (TPM), and Human Resource Management (HRM) (Pont, Furlan, and Vinelli, 2008; Shah and Ward, 2003). In this context, a bundle (whether a lean or a HRM bundle) means a set of interrelated and internally consistent practices (Pont, Furlan, and Vinelli, 2008). The study uses case study research because it allows a rich coverage of the area of investigation (Yin, 2009) via the utilisation of multiple sources of evidence (Gillham, 2000). Case study research studies a phenomenon in its real context and has the ability of reporting and documenting events in their practical nature (Yin, 2011). Its researchers’ understanding that lean influences certain HRM practices (HRM bundle); however, the degree and nature of the influence is yet to be further explored.

History

School

  • Business and Economics

Department

  • Business

Published in

SBEDC 2015 SBEDC 2015 proceedings

Pages

? - ? (6)

Citation

ZIRAR, A., RADNOR, Z. and CHARLWOOD, A., 2015. The relevance of the human resource management (HRM) to lean in the service sector: evidence from three exploratory case studies. IN: Proceedings of the Loughborough School of Business and Economics (SBE) Doctoral Conference (SBEDC 2015), Loughborough University, 16 September 2016, 6pp.

Publisher

Loughborough University © the authors

Version

  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2015

Notes

This conference paper was presented at the Loughborough School of Business and Economics (SBE) Doctoral Conference 2015 http://www.sbeconference2015.co.uk/

Language

  • en

Location

Loughborough

Usage metrics

    Loughborough Publications

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC